Agenda

Agenda At-A-Glance

  • Monday, 18 September: Executive Board Meeting (by invitation only), Small Business Think Tank & TL 9000 Roadmap
  • Tuesday, 19 September: Service Providers & Suppliers Summit (Day 1), followed by Networking Reception and Recognition Ceremony
  • Wednesday, 20 September: Service Providers & Suppliers Summit (Day 2)
  • Thursday, 21 September: Work Group Meetings (IGQ, Oversight, GBE, Wireless Handsets);  Workshop: "ISO 50001 Implementation Training" and Workshop: "ISO 27001 Training"
  • Friday, 22 September: Work Group Meeting (NFV); Workshop: "ISO 50001 Implementation Training" and Workshop: "ISO 27001 Training" (both half day)

2017 Detailed Conference Agenda

Dress is business casual for all activities unless noted.

Monday 18 September 2017
Executive Board and Small Business
8:00 TL9000 Roadmap (by Invitation Only)
11:00 Small Business Think Tank (by Invitation Only)
12:15 Small Business Luncheon - presentation: "Embedded, Accelerated, Cognitive. Technology Transformation Wreaks Havoc on Products, Supply Chain and Companies", Hannah Kain, CEO, ALOM (Open to All Attendees)
13:30 Executive Board Meeting (by Invitation Only)
17:30 C-Level Networking Reception (by Invitation Only)
18:00 C-Level Focus Group (by Invitation Only)
19:30 Executive Board Dinner (by Invitation Only)

Hosted by the Americas Region

Conference DAY 1 Tuesday 19 September 2017
7:00 Registration & Breakfast
8:00 General Session Welcome & Opening Remarks
8:15 Keynote Presentation: "Zero Touch Service Assurance",  Sankaran Ramanathan, Executive Director, Network Support Systems, Verizon Wireless and QuEST Forum Executive Board Chair Emeritus
9:00 Executive Presentation: "Adopting a Factory Mindset to Achieve Operational Excellence in the Field", Barrie Hall, Senior Vice President - Fulfillment, Fujitsu Network Communications
9:30 Executive Presentation: "Driving ICT Transformation through QuEST Forum Best Practices", Rachel Kutz, Vice President, Strategic Initiatives, Global Supply Chain, AT&T
10:00 Morning Break
Sustainability Panel Discussion
10:30 Presentation: "AT&T Supply Chain Sustainability – Engaging Suppliers for Improved and Sustainable Performance", Stephen Bernard, Senior Sustainability Manager, AT&T
Presentation: "Where We Are and Where We're Going: Trials and Tribulations within a Sustainable Supply Chain", Annie Bevan, Sustainability Projects Manager, Superior Essex International
Presentation: Shiloh Coleman, Chief Operating Officer, Sector Supply and QuEST Forum Executive Board General Counsel
Presentation: Mark Stevens, Director of Corporate Social Responsibility CSR, Ciena

Have questions for this panel? Submit them below for advance consideration.

12:00 Lunch - provided for all attendees
13:30 Keynote Presentation: "CTO Update and QuEST Forum Business Development",  Ken Koffman, CTO, QuEST Forum
14:00 CB Panel Discussion: "The Clock is Ticking…Are You Ready to Transition?", Lisa Brandon, DQS; Lori Gillespie, ANAB; Rick Hill, NQA; David Shields, DNV;  Moderated by: Karen Rawson, The DESARA Group

Have questions for this panel? Submit them below for advance consideration.

15:00 Afternoon Break
 15:30 Networks of the Future Development Process Improvement
"Business Analysis Framework for Software Defined Networks' Proof of Concepts", Puja Shah, Infosys Ltd. "Adopting Agile with Continuous Delivery for Faster Field Deployments", Kent Darzi, ADTRAN; Tony Bieniek, CenturyLink; Warren Novak, CenturyLink
"Service Assurance for 5G Networks and Edge Computing", Sumeet Singh, Juniper Networks "New Wine in Old Bottles: Agile Software Development and TL 9000", Rick Hill, NQA (National Quality Assurance)
Greg Greco, KGP Companies "Agile Methodologies and How it Impacts TL 9000", Ujwala Sindgikar, Wipro Limited
17:00 Conference Close Day One: Fraser Pajak, CEO, QuEST Forum
17:30 Networking Reception
18:30 Recognition Ceremony
19:00 Dinner on your own

Hosted by the Americas Region

Conference DAY 2 Wednesday 20 September 2017
7:00 Registration & Breakfast
7:55 Reconvene and Welcome
8:00 Keynote Presentation: "Assuring Performance and Quality of Virtualized Networks", Fraser Pajak, CEO, QuEST Forum; and Tim Dolittle, Director, IP Network and Systems, CenturyLink
8:30 Executive Presentation: Todd Miller, Vice President of Infrastructure Operations, CenturyLink and QuEST Forum Executive Board Vice Chair
9:00 Executive Presentation: "New Findings from WCX Project Work", Hans Jürgen Schmolke, CEO, Metrinomics GmbH
9:30 Executive Presentation: "Expanding WCX Concept into the IOT Space", Michael Schwab, Vice President, Radio Access Engineering, P3 Group; and Maciej Lebedowicz, Head of Solutions Management, Metrinomics GmbH
10:00 Morning Break
10:30 Keynote Presentation:  Wesley Johnston, CEO, TIA
11:00 Executive Presentation: Brenda Boehm, Chief Strategy Officer, TIA
11:30 Executive Presentation: "Security and Privacy of Big Data - A NIST Perspective", Dr. Arnab Roy, Research Manager, Fujitsu Laboratories of America
12:00 Lunch provided
13:30 Executive Speaker: "Challenges of VNF Procurement and Onboarding", Ken Dilbeck, VP of Collaboration R&D, TM Forum
14:00 TBD
14:30 Afternoon Break - for all attendees
 15:00 Measuring Customer Experience Best Practices for Ensuring Life Cycle Quality in the Network
"Measuring Customer Advocacy – Transactional or Relationship Surveys?", Marion Bize, Fujitsu Network Communications "Implementing Product Robustness Program Towards Resilient Products in Networks", Aparna Ganesh, Nokia
"Customer Satisfaction Using Integrated Standards and Frameworks", R.Venkatakrishnan, Wipro Limited "Communicate with Partners to Prevent the Cost of Poor Quality", Yasushi Kojima, Chuo Engineering
Mani Vannan, AnalyticsWise Inc. "Profiling Methods for Customer Issues & Returns", John Latimer, Xilinx Corporation
16:30 Conference Close: Fraser Pajak, CEO, QuEST Forum
17:00 Networking Event - TBD
Thursday 21 September 2017
8:00 Work Group Meetings: IGQ and Wireless Handsets - conclude at noon
8:00 Workshop: "ISO 50001 Implementation Training" - concludes at 17:00 (Additional Fee of $929)
8:00 Workshop: "ISO 27001 Training" - concludes at 17:00 (Additional Fee of $929)
13:00 Work Group Meetings: Oversight and GBE - conclude at 17:00
Friday 22 September 2017
8:00 Work Group Meeting: NFV - concludes at 15:00
8:00 Workshop: "ISO 50001 Implementation Training" - concludes at noon
8:00 Workshop: "ISO 27001 Training" - concludes at noon