The Art and Science Behind Delivering Robust Networks
In this presentation, we describe how the Nokia product team adopted Risk Based Thinking to identify and improve product robustness.
Poor resilience of products to network realities products means service interruptions to the operators’ networks and loss of faith. The team employed a new tool and a way of working to assess product robustness, identified potential weaknesses, implemented a program to proactively deliver systematic product robustness enhancements. These planned changes were made visible to customers through the product roadmap. Control mechanisms were put in to ensure the improvements are internalized into the daily operations. Improvements in process directly resulted in reduced outages and field faults and increased satisfaction for customer.