Aparna Ganesh has 18 years of diverse experience in Quality management, Project Management and Quality consulting. Starting her career with Tata Consultancy Services, as a Project Manager, moved on to Quality Consulting and got CSQA certified. As Quality Manager for the Networks Business in Sasken Communications, she helped implement TL9000 and CMMi practices. A certified PMP, and a Six Sigma Black Belt holder, she is passionate in Six Sigma philosophy, and believes in data and statistical analysis for business process improvements. In her previous role with Customer Operations in Nokia, she has led Customer Delight Initiatives through insight driven improvements in quality of Products and Services. She is now successfully taking these initiatives further at product strategy level in her current role as Head of Quality for the 3GCore Business Line. An avid quizzer and a singer, Aparna can be reached at aparna.ganesh@nokia.com.