Customer satisfaction using integrated standards and frameworks
This presentation demonstrates Wipro’s Communications Business Unit (BU) customer satisfaction continuously improving through practices that integrate TL9000 standards with ISO20000, CMMI, Six sigma, Lean and Agile practices. These standards and frameworks provide complimenting clauses, tools, guidelines to practice. Wipro Quality process team has worked a simplified approach make these different standards and frameworks work in tandem at project level to deliver customer satisfaction.
Wipro share in this presentation the key to focus on customer satisfaction. This presentation has key take away on how to simplify the process at different levels using different standards and frameworks continued and sustained customer satisfaction improvement.