Sheronda Jeffries is a Program Manager for Cisco Systems where she is responsible for providing internal consulting support and training. She has more than 20 years experience serving as a third-party quality auditor and as a consultant to Fortune 500 companies, specializing in quality management systems implementation and auditing. Her experience spans many industries, including information and communication technologies (ICT), testing laboratories, plus electrical, mechanical, paper and plastic manufacturing.

Sheronda is an industry leader, representing Cisco Systems at QuEST Forum, an industry collaboration of companies dedicated to ICT supply chain quality and performance. As QuEST Forum’s representative, she represents the ICT industry at global collaboration organizations including the USTAG TC 176, ISO TC 176, ISO CASCO STAR and the IAF, where she serves as a Director representing Users and Industry.

Sheronda holds a BS in Electrical Engineering from NC A&T State University. She is a QuEST Forum Fellow, a Certified TL 9000 Expert, a key developer of the QuEST Forum sanctioned TL 9000 training courses, and a QuEST Forum Supervisory Master Trainer. As a long-time member of the QuEST Forum Leadership Council, Sheronda co-leads the IGQ Working Group and is a former QuEST Forum Member Representative and multi-year recipient of the QuEST Forum COO/CEO Award. In addition, she is a Certified Quality Auditor, a Senior Member of ASQ, a charter member of ASQ’s Quality Audit Division and an ASQ Audit Division Regional Councilor.