Todd Miller and his team manage more than 690,000 network elements across the globe, comprising the CenturyLink network. His responsibilities include voice services, high-speed internet, metro Ethernet networks, the internet backbone and fiber optic transport systems.
Miller has been in the telecommunications industry for 30 years, holding a variety of operations roles in network management and field operations. He started his career training Central Office technicians on voice switch maintenance. He served in several roles before being named Central Office Operations Director for Colorado and Wyoming. From there, Miller took on a series of leadership roles within the Network Operations Center organization, where he’s been instrumental in transforming systems, centers and the CenturyLink network. Under his leadership, the CenturyLink’s infrastructure continues to experience solid performance and reliability improvements every year.
Miller is passionate about the delivery of high-quality services; unsurpassed reliability in products; and producing cutting-edge, innovative processes that enable CenturyLink to meet and exceed customer expectations. He currently serves as a board member on the QuEST Forum, providing leadership and oversight for Information and Communication Technology initiatives designed to help the reliability of telecommunications vendors and service providers globally.